Exchange & Refund Policy

Effective Date: 01-01-2026

At A.S Jewellery Fashion, customer satisfaction is important to us. Every piece is carefully inspected before dispatch to ensure its quality and condition. Please review our exchange and refund guidelines before placing your order.

1. 3-Day Exchange Policy

We offer a 3-day exchange window from the date of delivery.

Products are eligible for exchange if they meet the following conditions:

The item is unused, unworn, and in its original condition.
All tags, labels, accessories, and original packaging are intact.
The exchange request is submitted within 3 days of delivery.

Items that do not meet these conditions may not qualify for exchange.

2. Exchange for Size or Design Change

If you wish to exchange your item for:

A different bangle size
A different design
Another available product variation

a delivery/exchange fee of PKR 300/- will apply.

We strongly recommend reviewing the product description, measurements, and size guide carefully before placing your order to ensure the correct selection.

3. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive:

A damaged product
A defective item
An incorrect product

please contact A.S Jewellery Fashion promptly after receiving your order.

After verification, we will arrange an appropriate replacement.

Customers may be required to return the item to our official address for inspection. Once the issue has been verified, the replacement will be processed without any additional product cost.

4. Refund Policy

Due to the nature of jewellery products and hygiene considerations, A.S Jewellery Fashion does not offer monetary refunds.

However, eligible products may be exchanged in accordance with the conditions stated in this policy.

5. Sale & Clearance Items

Items purchased during:

Promotional sales
Discount campaigns
Special offers
Stock clearance events

are not eligible for exchange or refund unless the item is received damaged, defective, or incorrect.

6. Make-to-Order & Pre-Order Items

Certain products may be specially prepared or sourced upon receiving an order.

For such products:

Estimated preparation time may be 2–3 weeks.
Full advance payment may be required.
Processing begins once payment has been confirmed.
Orders may not be cancelled once preparation or production has started.

As these products are prepared specifically against confirmed orders, regular exchange conditions may not apply unless the item received is damaged, defective, or incorrect.

7. Order Cancellation & Modifications

Orders may be cancelled or modified within 2 hours of placement.

After this period, the order may enter processing, packaging, or dispatch and changes or cancellations may no longer be possible.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

House/shop number
Street or road number
Area/locality
City
Active phone number
Nearest landmark, where applicable

Orders containing incomplete or incorrect delivery information may be delayed or cancelled.

9. Damage During Transit

Every product is carefully inspected before dispatch. Where appropriate, A.S Jewellery Fashion may also maintain packaging or inspection records before handing the parcel over to the courier.

We take reasonable care to package products securely. However, circumstances outside our control may occasionally affect a parcel during transportation.

If you receive a parcel that appears damaged, please contact A.S Jewellery Fashion immediately and provide clear photographs or video of the parcel and product so that the matter can be reviewed.

Any replacement or exchange for transit-related damage will be considered after verification of the claim and the circumstances of delivery.

10. Product Image Disclaimer

Product images displayed on our website are photographed and presented to represent the products as accurately as reasonably possible.

Due to studio lighting, reflections, photography conditions, device screen settings, brightness, and display differences, the actual colour or shade of a product may vary slightly from what appears on your screen.

Minor colour or shade differences caused by these factors are not considered product defects and do not affect the quality of the item.

Exchange or refund requests made solely because of minor colour or shade variations may not qualify under this policy.